How a commission runs, what you pay, and what you can expect from us. Kept short where possible, precise where it matters.
Dekker Mastering is a sole proprietorship registered with the Netherlands Chamber of Commerce under number 42127111, VAT identification number NL003069590B42, established at Brederode 104, 8226 TS Lelystad, the Netherlands. In these terms we call ourselves "we" and you "you".
These terms apply to every commission, offer and agreement between us and you. By placing a commission you confirm that you have read and accept them. Deviations apply only where we have confirmed them in writing.
These terms were drawn up in Dutch. The English text is a translation and is provided as a courtesy; in the event of any difference between the two texts, the Dutch text prevails.
You do not pay until you have heard the result. A payment obligation arises only at the moment you expressly accept the master. Until then you can stop at no cost.
We are not obliged to accept a commission and may refuse one without stating a reason.
You warrant that you are entitled to have the material processed and that you hold all the necessary rights. You indemnify us against third-party claims concerning the supplied material.
You supply in one of the supported formats. We may refuse material that is technically unsuitable, stating our reason. Limits apply to file size and daily volume; these are stated at the upload step.
After delivery you may request a revision twice at no cost, with an explanation of what you would like changed. After that the option lapses and you can either accept the master or cancel the commission. A revision is not a new commission.
For as long as you have not accepted the master, you can cancel the commission at no cost. You then receive no master and owe nothing. Cancellation is final: if you later want a master after all, that is a new commission at the rate applying at that time.
The rate is €69.00 excluding VAT per master, unless agreed otherwise.
We charge VAT under the applicable rules: the Dutch rate for customers in the Netherlands, the rate of your own country for consumers within the EU, VAT reverse-charged for business customers within the EU holding a valid VAT identification number, and no VAT for customers outside the EU.
Payment runs through our payment service provider. The master becomes available as soon as payment is confirmed. Discount codes apply under the conditions stated with the code and cannot be combined, unless indicated otherwise.
In the event of a chargeback that is not due to an error on our part, we may charge you the costs associated with it.
If you are a consumer, you are in principle entitled to a cooling-off period of fourteen days after the agreement is concluded.
Because we deliver immediately after acceptance at your request, when accepting the master you expressly confirm:
You confirm this by ticking the box provided at acceptance. Without that confirmation we cannot deliver. We record the moment of this confirmation.
After payment you receive a personal download link. That link is valid for seven days. If the link expires, you request a new one through your account, for as long as the retention period has not passed.
We keep the master for ninety days after delivery. We keep the material you supplied for thirty days after acceptance. After that we delete the files.
Keep your own back-up. Once the retention period has passed we can no longer retrieve your files.
The periods stated may be adjusted; the periods that applied at the time of your commission are the ones that count.
The rights in the supplied material and in the music remain with you or with the rights holder. After payment in full you obtain an unlimited right of use in the master, for commercial and non-commercial exploitation.
The processing we carry out, and the method, settings and signal chain used in doing so, remain our intellectual property and are not transferred.
Preview excerpts may not be reproduced, made public or distributed.
We may name the commission as a reference and use an excerpt to illustrate our work, unless you object to this when placing the commission.
We carry out the commission to the best of our insight and ability. Mastering is a matter of professional judgement: we do not guarantee any particular sonic result or commercial success.
Our liability is limited to the invoice amount of the commission concerned. We are not liable for indirect loss, including lost profit, missed release dates or consequential loss, nor for the loss of material supplied by you.
These limitations do not apply in the event of intent or wilful recklessness on our part.
In the event of force majeure our obligations are suspended. This includes the failure of hosting or payment services, disruptions beyond our control, and illness. If the force majeure lasts longer than thirty days, either party may dissolve the agreement at no cost.
We process your data in accordance with our privacy statement, and no more than is necessary for performing the commission, for our administration and for statutory obligations.
For security purposes and as evidence that the commission was performed, we record technical data, including the times of actions and IP addresses.
You report complaints within fourteen days of delivery, with a clear description. We respond substantively within fourteen days. A complaint does not suspend your payment obligation.
These terms are governed by Dutch law. Disputes are submitted to the competent court in the district where we are established, without prejudice to the right of consumers to bring proceedings before the court designated by law.
We may amend these terms. The version that applied at the time of your commission continues to apply to that commission.